FAQs
1.When to make the payment?
| - |
It is suggested that the payment to be made for transporting the Load can be split into two parts. Wherein one part is to be be paid at the time of handing over the Load to the Truck Operator at the point of loading and the remaining part of the payment to be cleared only after the Load has been delivered/handed over to the point of contact at the unloading point.
|
| - |
There is no fixed ratio in which the payment is to be split. The parties have liberty to decide the terms and conditions mutually, factoring in their convenience.
|
2.What are the relevant documents that the Shipper should check before handing over the Load to the Truck Operator?
|
-> It is recommended that you should insist on receiving the following from the Truck Operator:
|
| - |
Registration certificate of the vehicle.
|
| - |
Aadhar card and other photo ID proofs of the Truck Operator.
|
| - |
Insurance of the vehicle.
|
| - |
Permits of the vehicle.
|
| - |
Fitness certificate of the vehicle.
|
3.At the point of loading, what are the documents that the Shipper should provide the Truck Operator?
|
-> It is strongly recommended that as a matter of good industry practice, you should provide the following to the Truck Operator:
|
| - |
Material Invoice pertaining to the Load being transported.
|
| - |
Any specific and/or general instructions in writing about how, when the Load is to be transported, loaded and unloaded.
|
| - |
Any other document that you believe is required for transporting the Load and which the Truck Operator may be asked/called upon to produce by the concerned authorities, in respect of the Load.
|
If after receiving the documents, you have a reason to believe there exists some discrepancy in the details, particulars in the documents furnished by the Truck Operator and/or you are not assured about the Truck Operator has the ability to deliver the Load, then you should refuse to provide the handover of the Load.
4.At the time of unloading, what are the things to do and things to lookout for, before making the remaining payment to the Truck Operator?
| - |
Check whether the vehicle has reached the correct point of unloading as per the details mentioned in the bilti/lorry receipt.
|
| - |
Check whether the Load being unloaded matches the description in the bilti/lorry receipt and other documents.
|
| - |
Check for any physical damage to the Load.
|
| - |
After ensuring the delivery, you should make payment of Fare in full, unless otherwise agreed by and between you and the Truck Operator.
|
Provide a proof of delivery to the Truck Operator which should be duly signed by the authorised person at the point of unloading, wherein such proof should mention all material particulars, including but not limited to date and time of unloading and any reference to the condition in which the Load has been delivered in.
5.What is the ideal way to make the payment?
| - |
The ideal way to make the payment is to use Valk Payments which is available on the Valk platform. Valk payments is a safe method to record the payments that you have received for transporting the Load, account details, beneficiary name and record of the transaction for your future references.
|
ALK